Below FAQ are some common concerns before purchasing with us, if you have other questions, please just send it to email@example.com
No, you will only have to fill in your contact and shipping details during checkout.
We aim to ship your items to you the next business day if possible but sometimes orders can take a little longer (1-3 business days). You will receive an email letting you know as soon as your items have shipped that includes a tracking number.
We accept all major cards including Visa, Mastercard and Amex. You can also pay through PayPal or with Apple Pay if you prefer. With Klarna we also provide direct payment and later payment with invoice.
Our website is verified as SSL-encrypted, which ensures that all data passed between the web server and browsers remain private. Furthermore, all credit card payments are processed via the global payment provider Stripe. We also accept payments via PayPal and Apple Pay as well as direct payment and later payment with invoice via our partner Klarna.
All purchases are charged in EUR. The currency selector is just there to give you an indication of the prices in your currency.
Yes, we ship all over the world!
It depends on where you are and which shipping method you choose. Standard shipping normally takes anything from 4 - 7 days after shipment while DHL Express normally delivers worldwide in 1-3 days.
We use DHL Express/Deutsche Post or Österreichische Post for all our shipments.
We offer free shipping on orders over 100€ or 110 USD.
International customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These additional fees are not included in the cost of shipping, and we are not able to provide estimates of what this amount may be for a specific order or item. Please note all orders are shipped from Austria. Customs, duties, and taxes can vary widely, so please check with your local customs agency for more details before you place an order.
Of course! We believe that one should only buy products they will use, That is why we offer free returns for up to 14 days after purchase. Items must be returnable in original condition. This means returned items must not have been worn, altered or damaged, and must include all original packaging and tags.
If you’ve received an order containing a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and a photo of the issue – we’ll do our best to make it right.
Please see our size chart on the product pages.