We want you to love your Nuffinz and believe that you shouldn't buy things you don't need or don't want to use. That's why we offer a return policy of up to 100 days after purchase. Items must be returned in their original condition. This means that returned items must not be worn, altered or damaged and must contain all original packaging and labels.
We cannot automatically offset one item against another, so direct exchange is unfortunately not possible. In the online shop you can see whether the item is still available in the right size or color. You can simply order it again straight away. Simply send the other item back to us.
If you received a faulty product from us, please write to us using the contact form below - preferably with a photo of the error or damage. Then we look for a pragmatic solution.
Otherwise, we ask you to return the product(s) - here's how:
Please print out the return form, fill it out completely and include it in your package.
Then follow the steps below according to your country.
Please keep the payment receipt as this will serve as proof of return if your package is lost on the way to us.
Please send the package freight forwarded via Austrian Post to: Parcel Box MH Direkt 1, Nuffinz, A - 6965 Wolfurt.
SWITZERLAND & PRINCIPALITY OF LIECHTENSTEIN
For returns from Switzerland and the Principality of Liechtenstein, write to firstname.lastname@example.org and we will send you a return label by email.
GERMANY, BELGIUM, DENMARK, FINLAND, FRANCE, IRELAND, ITALY, CROATIA, LUXEMBOURG, NETHERLANDS, PORTUGAL, SWEDEN, SLOVAKIA, SPAIN, CZECH REPUBLIC, HUNGARY
1. Use the following links to create your personal return label:
Enter your details in the online form and shortly afterwards you will receive an email with your return label. Please enter your customer or order number in the “Order number” field (you will find it on the order confirmation). Print out the label and stick it on the package (preferably in the original packaging to avoid damage in transit). Please use our free option and do not return your product on your own!
If you come from another country, please contact us and we will find an individual solution.
2. Send your package back with the return label (this is the only way you can return the product for free) and keep the payment receipt in a safe place. This serves as proof of return if your package is lost on the way to us.
Your package goes to:
c/o MH Direct
After receiving your return, we will refund you the purchase price within approximately 10 days.
You can find further information on this topic in our General Terms and Conditions (GTC).