How can I make a return?
1. Contact us at email@example.com with your order number and the reason for your return.
2. After we have confirmed you are eligible to return your product, post the package to: nuffinz / Hundertelf AFG GmbH, Arlbergstrasse 111b, 6900 Bregenz, Austria
3. Package the products with your order number and return it via your local Post Office
Once we have received the items and confirmed they are in good condition and the reason for the return is valid we will process the re-payment.
Please note that it is the responsibility of the customer to arrange and pay for returns and so when choosing a delivery service to return the item(s) we recommend that you obtain proof of postage, as we cannot be held responsible for items that do not reach us. Please note DHL Express costs are non-refundable. Therefore, if you receive a refund the cost of express shipping will be deducted from your refund.
I received a damage, defective or incorrect item, what do I do?
If you’ve received an order containing a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and a photo of the issue – we’ll do our best to make it right.